Shipping policy

Delivery Policy

Thank you for choosing Herbal Pro for your herbal supplement needs. We aim to provide a seamless and reliable delivery service to ensure your products reach you promptly and in excellent condition.

  1. Shipping Policy:
  2. Processing Time: Orders are usually processed within 1-3 business days of payment confirmation. We strive to dispatch orders promptly, excluding weekends and public holidays. During busy times these timeframes may be extended.
  3. Shipping Methods: We offer various shipping options depending on country of delivery, including standard and expedited services. The available options and estimated delivery times will be displayed during the checkout process.
  4. Shipping Costs:
  5. Domestic Orders: Shipping costs for domestic orders are calculated based on the weight of the products and the chosen shipping method. The applicable fees will be displayed at checkout. This is dependant on which country the product is being shipped from.
  6. International Orders: For international orders, shipping costs are calculated based on the destination and the weight of the products. Please note that customers are responsible for any customs duties or taxes imposed by their respective countries.
  7. Tracking Your Order:
  8. Order Confirmation: Upon successful placement of your order, you will receive an email confirmation containing your order details.
  9. Shipping Confirmation: Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order's journey to your doorstep.
  10. Delivery Timeframes:
  11. Domestic Orders: Standard domestic delivery typically takes 3-5 business days. Expedited options may be available for quicker delivery.
  12. International Orders: International delivery times vary depending on the destination. Please refer to the estimated delivery times provided during the checkout process.
  13. Order Status and Support:
  14. Order Status: You can check the status of your order by logging into your Herbal Pro account or by contacting our customer support team.
  15. Customer Support: If you have any questions or concerns regarding your order, feel free to reach out to our customer support team at info@herbalpro.com. We are here to assist you.
  16. Delivery Partners:

We work with reputable courier services to ensure the safe and timely delivery of your products. Our partners are selected for their reliability and commitment to customer satisfaction. We have partnered FedEx and USPS for shipments from our USA office. We work with Aramex Courier for products being dispatched from Ghana. Our UK dispatches are made through Royal Mail International Signed service.

Thank you for choosing Herbal Pro. We appreciate your trust, and we are dedicated to delivering your herbal supplements with care and efficiency. If you have any specific delivery-related inquiries, please don't hesitate to contact our customer support team.