Refund policy

Returns Policy

Thank you for choosing Herbal Pro for your herbal supplement needs. Our goal is to ensure your satisfaction with our products and services. Please review our Return, Refund, and Cancellation Policy to understand the processes and conditions associated with these aspects.

  1. Returns:
  2. Product Condition: To be eligible for a return, the product must be unopened, unused, and in its original packaging. We cannot accept returns for products that have been opened or used.
  3. Timeframe: You may initiate a return within 24 hours of receiving your order. After this time, refunds or exchanges are not possible unless the order has not yet been processed. To qualify for a return for a wrong product, the item must be unused, unopened, in its original packaging.
  4. Return Process: To initiate a return, please contact our customer support team at info@herbalpro.com with your order number and details. We will guide you through the return process and provide instructions for shipping the product back to us.
  5. Return Shipping: Customers are responsible for return shipping costs unless the return is a result of our error or a defective product.
  6. Refunds:
  7. Eligibility: Once we receive your returned product and verify its eligibility, we will process your refund. Refunds are issued to the original payment method used for the purchase.
  8. Processing Time: Refunds are processed within 7-10 business days of receiving the returned product. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.
  9. Non-Refundable Items: Shipping costs are non-refundable. If your order qualified for free shipping, the actual shipping costs incurred by Herbal Pro will be deducted from the refund amount.
  10. Cancellations:
  11. Cancellation Period: You may cancel your order within 24 hours of placing it. After this timeframe, the order will be processed, and cancellation will not be possible.
  12. Cancellation Process: To request a cancellation, please contact our customer support team at info@herbalpro.com with your order number. If your order is eligible for cancellation, we will issue a full refund.
  13. Incorrect or Damaged Products:
  14. Incorrect Product: If you receive an incorrect product, please contact us immediately at info@herbalpro.com. Please share a photograph of the incorrect product you received. We will then arrange for the correct product to be sent to you, and we may provide a prepaid shipping label for the return of the incorrect item.
  15. Damaged Product: If your product arrives damaged, please contact us within 48 hours of receiving it, along with supporting photos. We will assist you in resolving the issue promptly.
  16. Contact Us:

For any questions or concerns regarding our Return, Refund, and Cancellation Policy, please contact our customer support team at info@herbalpro.com. We are here to assist you.

Herbal Pro reserves the right to update or modify this policy at any time without prior notice. Please review this policy regularly for any changes. Thank you for choosing Herbal Pro, and we appreciate your understanding of our policies.